Our proven training methods are geared to promote introspection and behavioral change. The skills presented are focused on gaining emotional intelligence & assertiveness to work as a team member and promote healthy relationships.
Training on the Following Areas:
- Define and identify the characteristics of effective leadership and the fundamentals of credibility.
- Gain understanding of the purpose, roles and responsibilities of the supervisor as a leader and facilitator of work teams.
- Diagnose the level of development and competencies of the employees to determine how and when to delegate.
- Understand the different situational leadership styles and how to apply them.
- Identify self communication and influence style (passive, assertive, aggressive)
- Utilize the assertive communication model to clearly express business needs
- (goals and objectives) with precision avoiding misunderstandings.
- Recognize and minimize the barriers that emerge during the communication process.
- Utilize active listening to interpret non verbal messages and interests not expressed.
- Identify and handle conflicts that emerge by the diversity of generations, personality types, values, and gender.
- Learn how to influence difficult people, maximize the benefits driven by the diversity among the team members, and achieve the business goals.
- Manage difficult conversations promptly and effectively thus preserving the relationship.
- Learn how to say “NO” in a positive manner.
- Identify the process of change and its emotional stages.
- Validate, accept, and manage emotions effectively.
- Apply effective skills to develop emotional intelligence and minimize conflicts.
- Learn effective leadership methods to plan, communicate, and implement changes minimizing the loss of productivity.
- Understand and establish the difference between feedback, counseling, and coaching.
- Recognize the importance of offering promptly feedback to foster and improve behavior.
- Learn and practice techniques to offer difficult feedback maintaining the posture and empathy.
- Recognize when and how to apply progressive discipline – legal risk and consequences of not conducting them effectively.
- Learn methods to diagnose who is ready to receive coaching.
- Distinguish the difference between groups and work teams.
- Determine the degree of functionality of the existing work team.
- Recognize the characteristics of successful work teams.
- Utilize the synergy as the base for decision making.
- Identify, manage, and minimize time robbers.
- Recognize and identify priorities following the time quadrants.
- Learn to negotiate priorities and balance roles to achieve both personal and business goals.
- Develop action plans to execute tasks following specific time management tools.
- Modify behaviors to improve personal effectiveness.
- Determine the need for a negotiation session.
- Understand the fundamental elements of a negotiation.
- Develop and conduct a well planned negotiation utilizing the win/win approach.
- Utilize active listening to understand the interest behind the postures.
- Express emotions with intelligence avoiding communication barriers.
- Manage obstacles and difficult people during a negotiation.
- Understand the importance and impact of delegation on both the individual and the organization.
- Conduct individual and team assessment to understand how much, and how soon tasks can be delegated.
- Understand the importance aspects of transitional leadership.
- Create self awareness of personal delegating styles.
- Ensure task execution through effective coaching skills.
- Plan and develop effective presentations taking into consideration: type of audience, topic, time allotment, and room layout.
- Develop and utilize effective audio visual materials.
- Facilitate effective presentations utilizing powerful communication skills including: voice modulation, active listening, posture, and gestures.
- Gain and maintain the attention of the audience at all times.
- Manage conflicts as they rise during the presentations without losing the concentration and the control of the audience.
- Change facilitation according to audience needs and requests.
